Shipping Policy

Domestic Shipping (United States)

Works on paper and small works (up to 24 inches on any side):
Shipped flat or in a rigid tube via USPS Priority Mail or FedEx Ground, with tracking and insurance for the full declared value. Typical delivery: 3–7 business days. Shipping cost calculated at checkout based on size and destination.

Large paintings and oversized works (over 24 inches):
Shipped rolled in a reinforced tube, or crated by a professional art handler for stretched works. Shipping via FedEx, UPS, or a fine art shipping service depending on size and value. For works valued over $5,000, we strongly recommend and may require the use of a bonded fine art shipping service. Shipping cost provided as a quote after purchase, before the work ships. Local pickup in Austin, TX is available by appointment at no charge.

All domestic shipments include:

• Full insurance for the declared value of the artwork
• Tracking number provided via email
• Signature required on delivery for all orders over $500

International Shipping

We ship internationally. International buyers are responsible for all import duties, VAT, customs fees, and brokerage charges applicable in the destination country. These fees are not included in the purchase price or shipping cost.

All international shipments include:

• Commercial invoice classifying the work as original handmade artwork under Harmonized Tariff Code 9701 (paintings, drawings, original works of art) or 9702 (original prints and engravings)
• Full insurance for the declared value
• Tracking number
• Signature required on delivery

Important for international buyers:
Original handmade artworks are exempt from import duties in most countries, including the United States, Canada, the European Union, the United Kingdom, and many others. However, import VAT or goods and services tax (GST) may still apply depending on your country. We recommend checking with your local customs authority before purchasing if import costs are a concern.

We will never undervalue artwork on customs declarations. The declared value will always reflect the actual purchase price.

Handling and Packaging

All works are professionally packaged by the artist using archival materials. Works on paper are protected with glassine, acid-free tissue, and rigid backing. Paintings are wrapped in protective foam or glassine and shipped in custom-fitted boxes or reinforced tubes. We take the physical safety of every work seriously — if we wouldn’t trust the packaging with our own art, we won’t ship yours that way.

Shipping Timeline

Orders typically ship within 5–10 business days of payment clearing. For Full Moon releases, all sold works ship within 7–14 business days of the release closing. For commissioned work, shipping timeline is established as part of the commission agreement. If a delay occurs, you will be notified promptly via email.

Damage Claims

If your artwork arrives damaged, please take the following steps immediately:

• Do not discard any packaging materials. The shipping carrier and insurer will require them for the claim.
• Photograph the damage — both the packaging and the artwork — from multiple angles.
• Contact us within 48 hours of delivery at studio@cgaspar.art with your order information and photographs.

We will file an insurance claim with the shipping carrier on your behalf and work to resolve the situation. Resolution may include replacement (if a print), repair, or full refund of the purchase price and shipping cost.

Damage claims submitted more than 7 days after delivery may not be eligible for insurance coverage. We cannot guarantee resolution for claims filed after this window.

Lost Shipments

If tracking shows your shipment has not been delivered within the expected timeframe, contact us at studio@cgaspar.art. We will initiate a trace with the carrier. If the shipment is confirmed lost, we will file an insurance claim and issue a full refund or, if the work was a print still in production, ship a replacement.